Frequently Asked Questions
Everything you need to know about shopping at Uber Eats Shop.
How long does shipping take for merchandise?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Can I return or exchange food-related items?
For safety and hygiene reasons, perishable food items and custom packaging cannot be returned. However, if your order arrives damaged, please contact our support team within 24 hours for a replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Uber Pay. All transactions are securely encrypted for your protection.
Are the food products sourced sustainably?
Yes, we partner with certified local suppliers and sustainable farms to ensure that all ingredients meet our high-quality standards for freshness and ethical sourcing.
Do you offer international shipping?
Currently, Uber Eats Shop ships to most locations within the United States and Canada. We are working on expanding our logistics to support international delivery in the near future.
How can I track my order?
You can track your order directly through the 'Order History' section of your account or by clicking the tracking link provided in your shipping confirmation email.